Refund policy

Time Value Technologies Co., Ltd. — Refund and Returns Policy
Last updated: 28 September 2026

1. If something arrives damaged, faulty or wrong
Inspect your delivery as soon as it arrives. Email us at wellstian@timevalueco.com within 7 days of delivery with your order number and photographs of the packaging, the shipping label and the affected part. If the unit or part was damaged in transit or supplied incorrectly, we will arrange a replacement part or unit, or refund it — for parcel shipments we will also raise the carrier claim. Keep the packaging until the case is closed.

2. Change of mind — business and volume orders
Orders placed by a business, and volume orders at tier pricing, are supplied to order. They are not subject to a change-of-mind return unless we agree in writing before dispatch. Where we do accept such a return, the machine must be unused, unassembled, unfuelled, complete and in its original packaging with all accessories, and the return freight, insurance, import and clearance charges are at your cost. Contact us first: machines returned without prior agreement may be refused or returned to you at your expense.

3. Consumers in the European Union, United Kingdom, Switzerland and Norway
If you are a consumer, you have the right to withdraw from your order within 14 days of receiving the goods, without giving a reason. To exercise it, email wellstian@timevalueco.com within those 14 days with your order number, and return the goods within 14 days of that notice.
Conditions: the machine must be unused and reasonably handled — you may inspect and test it as you would in a shop, but not use it for mowing — and it must come back complete, in its original packaging, with all accessories, keys and documents. You bear the cost of returning the goods, or we can arrange collection for you and quote it beforehand (machines over 30 kg usually ship by pallet, so ask us first for the most economical route). If you withdraw, we refund the price you paid for the goods, and the original standard delivery charge, within 14 days of receiving the goods back or of your proof that you returned them, whichever comes first.
Damaged, faulty or incorrectly described goods: you are entitled to a replacement or refund regardless of the withdraw period, and we cover the reasonable cost of returning those goods.
Nothing here limits your mandatory rights as a consumer in your country of residence.

4. Not returnable
Wear and consumable parts that have been used (blades, wheels, belts), batteries that have been charged and used, machines that have been fuelled or run, machines modified, repainted or fitted with third-party parts, and special orders produced to your specification. Import duties, VAT/GST and clearance fees that you have already paid to your own customs authority are outside our control and cannot be refunded by us.

5. How to start a return
Email wellstian@timevalueco.com with your order number, the reason, and photographs. We reply within 2 working days with a return authorisation and shipping instructions. Do not send anything back before you have that authorisation — unauthorised returns cannot be traced or processed.
Return address:
Time Value Technologies Co., Ltd.
Returns (please quote your order number)
Sunshine Upper East 25-3-102, Dongsi Huan North Road, Chaoyang District, Beijing 100022, China
Tel: +86 137 0120 1377

6. Refunds
Once the return arrives and has been inspected, we notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at wellstian@timevalueco.com.